Free Standard Shipping on Orders Over $75 US
We believe that fashion should be accessible to everyone! We value quality in the manufacturing process of all of our garments. All items must meet our quality standards before sent out so we can continue to be proud of our work and feel good about it!
Most orders ship within 5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list.
All items purchased on sale or marked down cannot be returned or exchanged. Please visit our Return & Exchanges page for further details.
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typing errors. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. We recommend Firefox, Safari, or Google Chrome.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care at: TEL +1 (787) 619- 8931 or email us at Hello@theeccentriclabel.com
For an address to be valid, it must match a corresponding address in the official USPS address database. If an address contains any incorrect data, it will not match a corresponding address in that database, and is therefore "invalid". Sometimes, an address will not validate because the address is marked as "vacant" by the USPS. Additionally, a new address, an unregistered address, or one located within a postal code primarily serviced by PO boxes, would all fail to validate. The best way to be sure an address is valid is to verify the address before you mail or ship something. Please use the USPS address verification, you can use this link to access it. https://tools.usps.com/zip-code-lookup.htm?byaddress
**Please go to Puerto Rico Addresses Format on our page for more information.
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes.
Unfortunately we cannot add items to an existing order. Contact us and we will cancel your existing order so you can make a new one with all the items you desire.
For an address to be valid, it must match a corresponding address in the official USPS address database. If an address contains any incorrect data, it will not match a corresponding address in that database, and is therefore "invalid". Sometimes, an address will not validate because the address is marked as "vacant" by the USPS. Additionally, a new address, an unregistered address, or one located within a postal code primarily serviced by PO boxes, would all fail to validate. The best way to be sure an address is valid is to verify the address before you mail or ship something. Please use the USPS address verification, you can use this link to access it. https://tools.usps.com/zip-code-lookup.htm?byaddress
Puerto Rico's common addressing consists of various formats, such as:
JOHN DOE
PMB 234
RR 1 BOX 12
HERDON VA 22071-26
JOE DOE
#234
10 MAIN ST. STE 11
HERNON VA 22701-2716
JOHN DOE
#234
10 MAIN ST #4545
HERDON VA 22071-2716
JOE DOE
PO BOX 159753 PMB 3471
HERNDON VA 22071-2716
EXCEPTION
Certain condominiums are not located on a named street or have an assigned number to the building. The name of the condominium is substituted for the street name.
Acceptable
JOHN DOE
10 MAIN ST STE 11 PMB 234
HERDON VA 22071-2716
JOE DOE
RR 1 BOX 12 PMB 596
HERDON VA 22071-2716
Unnacceptable
JOHN DOE
10 MAIN ST STE 11 #234
HERNDON VA 22071-2716
JOE DOE
RR 1 BOX 12 # 596
HERNDON VA 22071-2716
The word CALLE is commonly placed before the street name and number.
CALLE means STREET in Spanish, and placing the word CALLE prior to other address components is proper use based on Spanish composition. In addition to the word CALLE, the word AVENIDA or its abbreviation AVE may also appear in this position.